Business Process and IT Outsourcing – Enterprise Information System

Business Process and IT Outsourcing – Enterprise Information System

The attached case study contains information about The Bancolombia Group, its history, outsourcing strategy and outsourcing model. Please read through the entire case study and answer the following questions.

1) Describe some of the issues that Bancolombia Group could face while they offshore outsource their IT service development and software testing to India. (Write 2-3 paragraphs where each paragraph is at least four sentences)

2) As a manager at Bancolombia Group, in your opinion, which services should never be outsourced? and why? (Write 2-3 paragraphs where each paragraph is at least four sentences)

3) Bancolombia Group has recently outsourced their Customer Relationship Management (CRM) system to a third-party cloud provider. Since Bancolombia relies heavily on balanced scorecards (BSCs), they want you to create a scorecard to monitor and evaluate their recent outsourcing decision. Do a research about BSCs and then create a scorecard using the template below. Please create several objectives/measures for each area.

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