Freight Forwarder Scenario

PART A: CASE STUDY I

Administrative Task: You are working at a freight forwarding company for a unit that provides administrative support to customers. Your supervisor has asked you to have a meeting with customers to discuss how to serve and fulfil their requirements in a timelier manner.The goal is to provide your business with enough time to respond appropriately rather than just reacting to situations which have been delayed to the point that they are considered emergencies.

Based on this background write short report about this case, so that includes the answers of the following questions:

a. Could you indicate the customers’ requirements which they might ask for?

b. What are you going to do in order to meet your customers’ requirements?

c. Explain why the administration tasks are very important.

Instructions:

Write report about this case, so that includes the answers of the questions.

Have a look on the Case study report grading rubric for this case on page 6.

PART A: CASE STUDY II

The marketplace for a Forwarder is competitive and very price driven. Every shipment is urgent and gives a constant pressure for the employees. Problem-solving and decision-making skills are required because they can boost to the productivity.

Referring to this introduction, please write short report about this case, so that includes the answers of the following questions:

Two graduates from IMCO apply for a job at a Forwarding company.

Candidate No. 1 has very high grades and knows perfectly all theories about shipping.

Candidate No. 2 has medium grades but a very open and creative mind.

• Which candidate would be more suitable for the job?
• Justify your answer.

Instructions:

Write report about this case, so that includes the answers of the questions.

Have a look on the Case study report grading rubric for this case on page 7.

PART A: CASE STUDY III

Financial Task: As a freight forwarder, you know that the logistics marketplace is competitive and very price driven. This means any opportunity to improve your margins is a good thing. You also understand that everything in shipping is urgent making time yet another constant pressure on you and your company’s operations. Working as freight forwarder requires you to have problem-solving and decision making skills when facing problems. Just fixing a single one can bring a massive boost in productivity to your operations.

Based on this piece of information, explain how could each of the following problems affect your business and how would you solve them as a freight forwarder, consider all aspects that could be taken into account, such as the customers and costs? (Catapult, 2018)

Problem 1: Taking Too Long time to (Quote)

Problem 2: Losing Money on Invoice Errors

Instructions:

Write report about this case, so that includes the answers of the questions.

Have a look on the Case study report grading rubric for this case on page 5.

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