Operations Management

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Operations Management is an important aspect of business. Both service and manufacturing organisations use OM to ensure they are competitive and assist in providing and maintaining good levels of customer service. Many companies need to make strategic decisions on selecting an appropriate business process; therefore, developing an Operational Delivery Process (ODP) of how an organisation operates can be advantageous both for both the customer and organisation. Subsequently, once an ODP has been developed and understood it should be possible to determine why it works well, or not well, and to recommend possible operational improvements. In this assignment you are asked to take as an example a small company (or a small part of a larger company) that you are familiar with (retail), and critically analyse the following points: a. Clear and focused introduction to the report. b. Examine and provide a detailed illustration of the company’s operational process by using either a Flow Chart or Value Stream Map technique. This should be detailed enough to cover all the operational processes that enables the organisation to deliver its product/service to the customer. c. Identify how different forecasting approaches are currently used to support capacity and demand of your small operation? d. Using the 5 Performances model evaluate two alternative forecasting methods that could improve supporting capacity and demand alignment? e. Provide a brief but reasoned conclusion addressing what you consider to be the key operational findings of the report. f. Evidence of a logical and well-structured and presented report structure with little or no grammatical or spelling. Also, good, frequent and consistent use of at least ten academic references and evinced through the Harvard Bibliographic referencing system.

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