pick a company to analysis

During our discussion of Service Processes (Chapter 9), we learned about the Service Triangle: Service Strategy, Employees, and Systems, with the Customer at the center. Part of our discussion involved examples of companies that have provided great customer service to you in the past.

Need Help Writing an Essay?

Tell us about your assignment and we will find the best writer for your project

Write My Essay For Me

This assignment requires you to identify a company that you think provides great customer service by describing the following:

• Its overall Customer Service Strategy.
• Its Organizational Structure (triangle, square, circle, or combination) and if that contributes to customer service quality or hurts it.
• Its Service Package.
• How it structures the Service Encounter.
• Ideally, you should pick a company for which you are a customer so as to make this assignment personal and not abstract. It doesn’t have to be large or well-known (e.g., among the best papers I ever read was from a student who wrote about his favorite bar – the “Minus 5 Ice Lounge” – and another wrote about where she got her hair cut). However, you cannot use any of the following companies as your topic: Amazon, Apple, Dell, McDonald’s, Microsoft, Nike, Netflix, Southwest Airlines, Starbucks, Toyota, Wal- Mart, or any on-campus business (if you are at all in doubt your topic choice, please ask me). 800words

if you need answers to this assignment, WhatsApp/Text to +1 646 978 1313  

or send us an email to admin@shrewdwriters.com and we will reply instantly. We provide original answers that are not plagiarized. Please, try our service. Thanks

The post pick a company to analysis appeared first on Shrewd Writers.