Social Media Industry Analysis: Personal Privacy Issues
Privacy is vital within the social media industry. It ensures consumers and investors achieve and maintain privacy of crucial and confidential information from members of public as well as cyber criminals. In order to discuss how privacy issues affect social media industry, this paper will analyze Facebook, Twitter and Google+. Launched in 2011, Google+ was primarily aimed at supplying millions of Google users across the globe with web connectivity to bring fine distinction and richness of real life. It improves relations and assists people to identify, explore, and expand their interests using the Google platform. The vision and mission of Google+ is based on the following features. Foremost, this organization comprises of user-attractive interfaces enabling users to sort connections diversely around the world. It consists of the latest feature in social media as it invites participants based on the belief that, the web is a simultaneous library and shopping mall. Invited participants are therefore provided with a platform to find new things and people through networking, communication, and cooperation. Thus, it can be compared to Facebook although it can be confirmed it strives to address the issues Facebook failed to resolve. Google+ was purposefully launched to systematize world web information (Google Inc, 2013).
Facebook was founded in 2004 in order to celebrate friendships and family while inspiring global persons to discover the world through web connections. Facebook’s mission is therefore to provide people with power and strength to connect, share, and improve the world in order to grow and be more open. This is achieved through users who remain connected with family and friends while discovering new things occurring globally. In addition, it allows the users to discuss, share, and express their feelings and emotions on the matters happening around them (Carlson, 2010).
Facebook’s rival, Twitter, was launched in 2006 with Dick Costolo as its Chief Executive Officer (Dorsey, 2006). Costolo affirms that Twitter’s mission is to provide users with power to create, share, and connect through ideas and information across the web globally without facing any barriers (Justin, 2014).
1.1 Organizations’ Privacy Policies
2.0 Recommended Policy Changes to:
2.1 Increase Business Advantage and Profitability
The main strategy Google+ ought to apply should involve addressing the challenges the organizational challenges it faces. The organization should therefore improve internal communication as well as organize and market business operations and functions (Phil, 2012). Consequently, interactions between customers should be improved. For example, enabling customers to access business information as well as selling and purchasing of products and services through the online platform can increase the number of users.
Several security threats associated with using Google+ should be addressed with the view of enhancing user friendly. Spam which refers to the process of soliciting messages without the owners authorization ought to be eliminated. Viruses as well as other programs premeditated to multiply and harm users’ programs should also be blocked. Phishing or generation of emails sent to users imitating an official source should also be blocked to ensure phony sites and links are not accessible to users hence; reduce cyber criminal activities (OET, 2013).
Increasing business advantages and profitability at Facebook is mainly based on the organization addressing security threats faced by users and investors. As a result, the following ought to be adopted. Foremost, the organization should guide users to check firewalls to enhance security in order to prevent illegal access to users’ private and confidential information. Investors should be advised to open emails and attachments from the social network site carefully by ensuring they originate genuinely from the organization. The organization should eliminate procedures and programs storing business computer passwords. Conversely, it can enhance security measures protecting users’ and investors passwords to prevent theft of private and crucial information. Consequently, users will increase and the organization will record improved number of investors and partners willing to invest and fund the organization’s plans to expand (James, Robert, Enrique & Ravi, 2014).
Twitter faces similar security issues common to the social media industry. As a result, it ought to adopt new strategies aimed at seizing opportunities. For example, it should continue creating big data business partnerships and contractual relations with investors. It should however maintain control new developments in the organization (Yoree, 2014). Consequently, third party limiting the speed of development can be avoided. This process will enhance the collective and commercial value and associations maintained by the organization. More so, new partners willing to enhance security measures at the organization can be identified and allowed to develop high level measures to protect users’ privacy (Michael & Victor, 2015).
2.2 Protect Customer Personal Information to Avoid Possible Privacy or Liability Issues
Organizations such as Google+ can be sued when users face security threats. For example, when a cyber criminal poses as an online banker, victims can provide personal information likely to lead to financial loss and identity theft. The main strategy should therefore rely on keystroke logger. This will ensure electronic infections likely to affect users are identified. Accordingly, users’ keystrokes likely to be maneuvered by attackers will be cosseted. Through users’ computer software and hardware, they can be protected from social and commercial losses further protecting the organization from legal suits (FCC, 2013).
Generally, Accepted Privacy Principles were formulated to protect social media providers and uses. As a result, Facebook ought to ensure users’ rights and obligations to privacy are maintained. This can be achieved by the organization collecting, using, and retaining personal information from users without disclosing and disposing it to other users or cyber criminals. Thus, financial, political, religious, sexual, and racial information among other types likely to put a user at a vulnerable position to suffer from a cyber attack will be protected. Consequently, legal suits against the organization will reduce (AICPA, 2013).
This organization often provides users’ information to the public due to minimal security restrictions. In order to enhance users’ privacy protection hence, reducing legal suits the organization ought to consider its jurisdictions. Foremost, users’ geographical areas should not be disclosed to avoid targeted attacks. Users posting private information such as credit card details should be blocked protecting ill-informed applicants and the organization. Lastly, the organization should also formulate rules ensuring users forming contracts online acknowledge the firm is not liable (OET, 2013).
Social media industry has been growing and expanding mainly due to advancing technologies. This growth has played an integral role in the increase of web activities globally. Companies should also acknowledge positive and negative effects of sustaining and expanding the industry. Consequently, they can formulate measures to enhance the positive effects and prevent or eliminate negative effects. The main measures to adopt should however involve enhancing security measures protecting users from cyber attacks such as phishing, spamming, and viruses. This will prevent loss of private information while enhancing users’, investors and partners’ confidence and loyalty leading to social and commercial growth and development.
American Institute of Certified Public Accountants (AICPA). (2013). An Executive Overview of Generally Accepted Privacy Principles. Information Technology Resources Review.
Carlson, N. (2010). At Last, the Full Story of How Facebook was Founded. Business Insider.
Dorsey, J. (2006). Just Setting up my Twitter. Business Insider.
Federal Communications Commission (FCC). (2013). Cyber Security Planning Guide. Federal Communications Commission Report.
Google Inc (2013). Google+ Hangouts and Photos: Save Some Time, Share Your Story. Google Inc Official Blog.
James, P., Robert, S., Enrique, C., & Ravi, C. (2014). Seven Ways to Profit from Big Data as a Business. The Boston Consulting Group Report.
Justin, F. (2014). Why Twitter’s Mission Statement Matters. Harvard Business Review.
Michael, E. P., & Victor, E. M. (2015). How Information Gives You Competitive Advantage. Harvard Business Review.
Ontario E-Business Toolkit (OET). (2013). How you Can Profit from E-Business: An Introductory Handbook. Ontario Queen’s Printers.
Phil, L. (2012). Simple Strategies for Enhancing E-Commerce Profitability. A First Data Corporation White Paper.
Yoree, K. (2014). Twitter Sharpens Its Strategy to Win Over Investors. The Wall Street Journal.
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