What do you consider the value of informal groups? Are there any problems informal groups could cause?
Question 1
Read the Gourmand fable and answer the question: what is, and what should be, the role of the consumer in the health services system? Be specific, and note not only concepts from the fable but how they relate to the health care system.?
Question 2
In class we talked about three types of power: referent, expert, and legitimate. First, define each of these types of power. Then, describe what type of power you think is most effective from a manager’s perspective? Finally, what kind is most preferred by other members of the organization? Why do you think that?
Question 4
What do you consider the value of informal groups? Are there any problems informal groups could cause?
Question 5
Complete the questions in the case study: The Business Office (included in the exam review)
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